Home > Santa Fe/Taos jobs > Santa Fe/Taos computer/technical

Posted: Sunday, December 31, 2017 8:18 AM

We seek a Desktop Support Technician in Santa Fe. The right individual will possess remote and on-site PC and Software troubleshooting expertise along with experience in Windows 10 and 7. Duties: Provide efficient technical support to internal customers via remote monitoring tools. Troubleshoot the system problem and complete repair in a timely and efficient manner, insuring minimal recurrence of problem (rework). Effectively use remote assistant tools (Team View) and other tools to diagnose as appropriate and where ever available in the repair of customer issues within target time limits. Provide customer with regular communication regarding status of repair/install including notification when repairs are complete. Appropriately document all required information into the call tracking system. Ensure system is appropriately secured (case is locked, system password protected, etc.) Complete site specific preventative maintenance checklist. Escalate the service request to the appropriate IT support for resolution if problem cannot be handled within provided time constraints. Meet required productivity expectations, including site specific service metrics. Partner with team members to communicate new solutions and assist other technicians when call volume is low. Provide technical support and assistance. Includes desktop software , laptops and printers. Configure and maintain local and network printers. Thorough knowledge of Windows 7 Familiarity with disk imaging software. Experience working with Windows 7 High School Diploma or equivalent 2+ years working in a Desktop Support role Ability to work in a fast-paced environment Excellent communication skills


• Location: Santa Fe / Taos

• Post ID: 11888847 santafe is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018